Apply for IQVIA Hiring for Senior Managed Services Analyst Bangalore. A technical support role involving monitoring, analysis, escalation, and service operations.
IQVIA, the global leader in healthcare intelligence, analytics, and clinical research solutions, has announced a new opening for the post of Senior Managed Services Analyst. This full-time position is based in Bangalore, India, and is a critical role within the US Support and Operations team. The vacancy has been posted today, and eligible candidates must apply before the end date of November 26, 2025. IQVIA Hiring for Senior Managed Services Analyst
This detailed recruitment article covers the full job description, required qualifications, mandatory skills, responsibilities, work environment, and application process. The aim is to provide a complete and SEO-friendly long-format job post for candidates who are looking to build their career in IT Support, Data Operations, and Managed Services. IQVIA Hiring for Senior Managed Services Analyst
About IQVIA
IQVIA is globally recognized for developing innovative health technology solutions, real-world data analytics, and clinical research support. The organisation works closely with life sciences companies, healthcare providers, and research institutions to accelerate innovation and improve patient outcomes. IQVIA Hiring for Senior Managed Services Analyst
By blending advanced analytics, technology platforms, and domain expertise, IQVIA plays a significant role in transforming modern healthcare. With offices worldwide and a strong reputation in technical and operational excellence, it continues to offer exciting career opportunities for professionals looking to grow in data operations, service management, and technology-driven roles. IQVIA Hiring for Senior Managed Services Analyst
Role Overview: Senior Managed Services Analyst
The Senior Managed Services Analyst will work within the US Support and Operations team, offering dedicated support to US-based business units. This role requires strong experience in monitoring operational jobs, managing incidents and service requests, troubleshooting issues, handling user management, and performing root cause analysis (RCA). IQVIA Hiring for Senior Managed Services Analyst
Candidates applying for this position must be highly motivated, technically skilled, and capable of working in a 24×7 support environment. The role demands quick thinking, a proactive mindset, and the ability to communicate effectively with cross-functional teams. IQVIA Hiring for Senior Managed Services Analyst
Core Responsibilities
The responsibilities of the Senior Managed Services Analyst include several critical operational, analytical, and support functions designed to ensure smooth service delivery. Below are detailed responsibilities expected from the selected candidate: IQVIA Hiring for Senior Managed Services Analyst
1. Shift Readiness and Availability
- Must be ready to work in a 24×7 rotational shift system, including night shifts, weekends, and public holidays.
- Must be able to stay available via phone or email for escalations or urgent support requirements during off-business hours.
2. Service Monitoring and Operations
- Monitor scheduled jobs and operational workflows to ensure timely execution.
- Validate data outputs and investigate anomalies or failures.
- Track and resolve service requests, incidents, and issues raised by users.
- Maintain complete adherence to Standard Operating Procedures (SOPs) and documented workflows.
- Ensure all deliverables meet defined timelines and quality benchmarks.
3. Communication and Stakeholder Management
- Demonstrate strong accountability by communicating effectively with global stakeholders.
- Notify customers and internal teams about potential delays, errors, or issues in service delivery.
- Prepare and share daily and weekly performance reports with managers, stakeholders, and cross-functional teams.
- Maintain transparent communication to ensure service expectations are met.
4. Problem Resolution and RCA
- Perform root cause analysis (RCA) for incidents and recurring issues.
- Document resolutions thoroughly to avoid repeated occurrences.
- Identify and highlight process inefficiencies, performance bottlenecks, and system weaknesses.
- Create and propose corrective measures to ensure long-term stability of systems.
5. Process Improvement and Automation
- Suggest and implement automation opportunities to improve service quality and reduce manual workload.
- Contribute ideas to enhance operational efficiency.
- Support and participate in initiatives focused on optimizing service delivery.
Educational Qualifications Required
Candidates applying for this position must have one of the following:
- Bachelor’s degree in B.E, B.Tech, BCA, B.Sc, or any relevant technical field.
- Diploma holders with strong technical exposure may also be considered.
These qualifications ensure a solid foundation in technical support, data operations, and system management. IQVIA Hiring for Senior Managed Services Analyst
Work Experience Criteria
Applicants should have:
- 7 to 8 years of experience in a technical support, service operations, or managed services environment.
Experience working in fast-paced IT support teams, especially within global organisations, will be highly valuable. IQVIA Hiring for Senior Managed Services Analyst
Mandatory Skills and Technical Expertise
This role includes several mandatory technical and analytical capabilities that candidates must possess:
1. Master Data Management (MDM)
- Knowledge of Reltio MDM or any similar Master Data Management solution.
MDM exposure is essential due to the nature of IQVIA’s data-driven systems.
2. SQL, PLSQL, and Databases
- Strong hands-on experience with SQL and PLSQL.
- Ability to perform data extraction, validation, and troubleshooting.
- Knowledge of database structures and ETL concepts.
3. Unix and Basic Java Scripting
- Good working knowledge of Unix commands and system operations.
- Basic understanding of Java scripting for troubleshooting and automation.
4. ITIL Framework and Ticketing Tools
- Familiarity with ITIL processes, workflows, incident management, and service operations.
- Knowledge of popular ticketing systems/tools used in technical support.
5. Analytical and Problem-Solving Skills
- Strong logical reasoning and troubleshooting skills.
- Ability to handle complex issues independently.
- Inquisitive mindset with the zeal to learn new technologies.
6. Adaptability and Flexibility
- Must be flexible to work across multiple technologies.
- Should be able to manage pressure and tight deadlines in a high-demand environment.
7. Communication Skills
- Excellent verbal and written communication skills.
- Ability to participate in client calls, handle escalations, and collaborate with global teams.
Additional / Good-to-Have Skills
Though not mandatory, the following skills will offer a competitive advantage:
- Knowledge of AWS cloud services.
- Experience with Snowflake Data Warehousing.
- Strong knowledge of Microsoft Office / Office 365, especially Excel (Macros, Pivot Tables, Worksheets).
- Critical thinking and decision-making skills.
- Passion for innovation, automation, and process efficiency.
Why Choose IQVIA for Your Career?
A career at IQVIA offers employees the chance to work with global teams, cutting-edge systems, and impactful technology solutions. As a Senior Managed Services Analyst, you will: IQVIA Hiring for Senior Managed Services Analyst
- Work in a fast-paced, global support environment.
- Engage with advanced data systems and automation processes.
- Gain exposure to US-based business units and stakeholders.
- Contribute to mission-critical technical and operational activities.
- Experience long-term professional growth and learning opportunities.
IQVIA encourages innovation, collaboration, and continuous skill enhancement, making it an ideal workplace for driven technical professionals. IQVIA Hiring for Senior Managed Services Analyst
How to Apply for Senior Managed Services Analyst at IQVIA
To apply for this job, candidates must follow the steps mentioned below:
- Visit the official IQVIA career portal.
- Enter the job title “Senior Managed Services Analyst” or search using requisition ID R1508452.
- Select the listing for Bangalore, India.
- Carefully review the complete job description and eligibility criteria.
- Click the Apply button available on the page.
- Log in or create a new applicant account on the portal.
- Upload your updated resume and enter required personal details.
- Submit your application before November 26, 2025.
Make sure your resume highlights your technical abilities, MDM knowledge, SQL expertise, Unix command experience, and ITIL understanding to increase your chances of selection. IQVIA Hiring for Senior Managed Services Analyst
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