ICON plc Hiring for eCOA Screen Review Associate for global locations including India with remote and office-based working options.
ICON eCOA Screen Review Associate Recruitment 2025 – Remote & Office-Based Job | Global Hiring Across India & Europe
ICON plc, a globally recognized healthcare intelligence and clinical research organization, has announced a new recruitment drive for the position of eCOA Screen Review Associate / Client Services Associate II (PCS). This role is open across multiple international locations, including India, Poland, and Bulgaria, with remote and office-based work options depending on the selected location. ICON plc Hiring for eCOA Screen Review Associate
This opportunity is ideal for professionals with backgrounds in Life Sciences, Healthcare, Business Administration, or Clinical Research Operations, who wish to build a long-term career in eClinical solutions, patient-centered outcome research, and digital clinical trial systems. ICON plc Hiring for eCOA Screen Review Associate
The position has been officially posted today under Job Requisition ID JR137390 and is a full-time permanent role. Candidates with at least 2 years of experience in client services, project coordination, or clinical research operations are encouraged to apply. ICON plc Hiring for eCOA Screen Review Associate
Key Highlight Box
- Company Name: ICON plc
- Job Title: eCOA Screen Review Associate / Client Services Associate II (PCS)
- Job Type: Full-Time
- Work Mode: Office or Home-Based (Depending on Location)
- Job Locations:
- India – Bangalore
- India – Chennai
- India – Trivandrum
- Poland – Warsaw
- Bulgaria – Sofia
- Other Global Locations (for exceptional candidates)
- Experience Required: Minimum 2 Years
- Education: Bachelor’s Degree (Life Sciences, Healthcare, Business Administration, or related field)
- Hiring Category: Global Clinical Research Operations
- Job Requisition ID: JR137390
- Application Status: Open
- Posted On: Today
About ICON plc
ICON is one of the world’s leading clinical research organizations, providing full-service solutions across the drug development lifecycle. With operations spanning more than 40 countries, ICON supports pharmaceutical, biotechnology, and medical device companies through clinical trials, regulatory submissions, data management, patient engagement, and real-world evidence services. ICON plc Hiring for eCOA Screen Review Associate
The organization is widely respected for its patient-centric research approach, technological innovation, regulatory compliance, and global clinical expertise. ICON also places strong emphasis on workplace diversity, inclusion, employee well-being, and professional development, making it one of the most preferred employers in the global CRO industry. ICON plc Hiring for eCOA Screen Review Associate
Role Overview: eCOA Screen Review Associate
The primary responsibility of the eCOA Screen Review Associate / Client Services Associate II (PCS) is to review electronic Clinical Outcome Assessment (eCOA) screenshots and ensure they comply with best practices, usability standards, and specific study requirements. ICON plc Hiring for eCOA Screen Review Associate
This role directly supports Mapi Research Trust, a globally trusted organization dedicated to the advancement of patient-reported outcomes, observer-reported outcomes, and clinician-reported outcome measures.
The selected candidate will work at the intersection of technology, clinical operations, and client service, contributing to the accuracy and usability of digital clinical trial tools used worldwide. ICON plc Hiring for eCOA Screen Review Associate
Primary Responsibilities and Job Duties
1. eCOA Screenshot Review and Best Practice Validation
- Review electronic clinical outcome assessment screenshots to ensure proper layout, content accuracy, navigation logic, and user experience.
- Confirm that electronic implementations align with study protocols, sponsor requirements, and regulatory best practices.
2. Functional Testing Across Multiple Devices
- Perform functional testing of eCOA applications across various platforms such as mobile phones, tablets, and desktops.
- Ensure usability, responsiveness, and consistency of the application across devices and operating systems.
- Identify any display, navigation, or functionality defects and report them accurately.
3. Client Engagement and Communication
- Work directly with clients to understand project objectives and expectations.
- Provide professional support throughout the screenshot review and validation lifecycle.
- Act as a reliable point of contact for project-related clarifications and issue resolution.
4. Project Coordination and Timeline Management
- Manage multiple projects simultaneously while ensuring timelines, milestones, and quality benchmarks are met.
- Track project progress and deliverables in alignment with client and internal team expectations.
5. Internal and External Liaison Role
- Serve as a communication bridge between internal technical teams and external clients.
- Ensure smooth execution of projects through proactive collaboration and information flow.
6. Data Analysis and Reporting
- Conduct data analysis related to usability feedback, review cycles, and implementation performance.
- Generate structured reports to support continuous improvement and decision-making.
7. Issue Identification and Process Improvement
- Proactively identify potential operational, technical, or client-related challenges.
- Implement practical solutions to ensure smooth project execution and operational excellence.
Candidate Profile and Eligibility Criteria
To be considered for this role, candidates must meet the following qualifications and competencies: ICON plc Hiring for eCOA Screen Review Associate
Educational Qualification
- Bachelor’s degree in Life Sciences, Healthcare, Business Administration, or a related discipline.
Experience Requirement
- Minimum 2 years of experience in one or more of the following areas:
- Client Services
- Project Management
- Clinical Research Coordination
- eClinical Operations
- Healthcare Technology Support
Technical and Professional Skills
- Basic understanding or exposure to Clinical Outcomes Assessments (COA) is preferred.
- Willingness to learn and develop expertise in eCOA platforms and digital clinical solutions.
- Proficiency in Microsoft Office applications.
- Familiarity with clinical trial management systems (CTMS) is an added advantage.
Communication and Behavioral Skills
- Strong written and verbal English communication skills.
- Excellent interpersonal abilities for client and team interactions.
- High level of attention to detail and organizational skills.
- Ability to manage multiple projects and competing deadlines efficiently.
Work Locations and Flexibility
This position is available across multiple global locations, providing strong flexibility in terms of working mode: ICON plc Hiring for eCOA Screen Review Associate
India Locations
- Bangalore
- Chennai
- Trivandrum
Europe Locations
- Warsaw, Poland
- Sofia, Bulgaria
Work Model
- Office-based or Home-based depending on the final selected location and business requirements.
For highly skilled candidates, ICON may consider additional locations based on talent suitability.
Career Growth and Learning Opportunities
Working as an eCOA Screen Review Associate at ICON provides long-term career development in:
- Digital Clinical Trial Technologies
- Patient-Centric Outcome Research
- Global eClinical Operations
- Regulatory-Compliant Software Validation
- International Client Services
- Healthcare Data Quality and Compliance
This role offers exposure to global projects, international clinical standards, and innovative digital research platforms, enabling professionals to grow into senior roles within eClinical operations, project management, or client service leadership. ICON plc Hiring for eCOA Screen Review Associate
Salary and Employee Benefits at ICON
ICON offers a comprehensive employee benefits package customized for each country. While the exact compensation is location-specific, benefits generally include: ICON plc Hiring for eCOA Screen Review Associate
- Competitive market-aligned salary
- Annual paid leave entitlements
- Health insurance coverage for employees and families
- Retirement and long-term savings plans
- Life insurance and financial protection programs
- Global Employee Assistance Programme through TELUS Health
- Mental health and wellness support
- Flexible working arrangements
- Subsidized travel, gym memberships, and wellness programs (location dependent)
- Childcare and family care support (as per local policy)
ICON’s benefits framework is designed to promote work-life balance, physical health, mental well-being, and long-term career stability.
Workplace Culture and Equal Opportunity Policy
ICON fosters a culture of inclusion, belonging, and diversity. The organization strictly follows equal opportunity employment principles and maintains a workplace free from:
- Discrimination
- Harassment
- Bias based on race, color, religion, gender, sexual orientation, disability, or veteran status
Candidates requiring reasonable accommodation due to medical conditions or disabilities during the application or hiring process are fully supported. ICON plc Hiring for eCOA Screen Review Associate
Who Should Apply for This Role
This position is highly suitable for:
- Clinical research coordinators
- Client service professionals
- Project support executives
- Life science graduates with industry exposure
- Healthcare operations professionals
- eClinical and digital trial system users
Freshers are generally not preferred for this role unless they possess hands-on internship or project experience in client services or clinical research. ICON plc Hiring for eCOA Screen Review Associate
How to Apply for ICON eCOA Screen Review Associate Job
Candidates who meet the eligibility criteria can apply online through the official ICON careers portal. ICON plc Hiring for eCOA Screen Review Associate
Application Process
- Visit the official ICON Careers website
- Search for Job Requisition ID: JR137390
- Select the position titled eCOA Screen Review Associate / Client Services Associate II (PCS)
- Choose your preferred job location
- Complete the online application form
- Upload your updated resume and relevant documents
- Submit your application
Important Application Notes
- This is a direct company hiring process, not through any third-party consultancy.
- The recruitment process may include resume shortlisting, virtual interviews, and technical assessments.
- Candidates may apply even if they do not meet every single requirement, as ICON encourages diverse talent to apply.
Final Summary
The ICON eCOA Screen Review Associate Recruitment 2025 is a valuable opportunity for professionals looking to establish or grow their careers in global clinical research operations, patient-centric digital trials, and eCOA technologies. With international exposure, flexible work arrangements, long-term stability, and strong employee benefits, this role offers a powerful gateway into the world of modern clinical research. ICON plc Hiring for eCOA Screen Review Associate
If you have experience in client services, project coordination, or healthcare operations and are eager to work in a global CRO environment, this opportunity at ICON is worth applying for. ICON plc Hiring for eCOA Screen Review Associate
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