ICON Hiring for Site Services Specialist I in Bangalore for clinical research operations support with hybrid work model and global career growth.
ICON Hiring Site Services Specialist I in Bangalore – Hybrid Office-Based Clinical Research Role
A prestigious opportunity is now open for professionals seeking to build a long-term career in clinical research operations and site management. ICON plc, one of the world’s most reputed healthcare intelligence and clinical research organizations, is hiring for the position of Site Services Specialist I at its Bangalore (Bengaluru) location.
This is a hybrid, office-based role that offers direct involvement in supporting global clinical trial sites, coordinating logistics, resolving operational challenges, and ensuring compliance with Good Clinical Practice (GCP) and regulatory standards. The role is ideal for candidates from life sciences, clinical research, pharmacy, and healthcare administration backgrounds who want to work in a global CRO environment.
The role is managed by Puja Jaiswal, who is actively handling recruitment for this position.
🟩 Key Highlight Box – ICON Site Services Specialist I Job 2025
- Company Name: ICON plc
- Job Title: Site Services Specialist I
- Job Location: Bangalore (Bengaluru), India
- Work Mode: Hybrid – Office Based
- Job ID: JR137835
- Department: Full Service & Corporate Support – Clinical Research
- Industry Type: Global CRO / Clinical Research Organization
- Qualification Required: Bachelor’s Degree (Life Sciences, Healthcare, Clinical Research)
- Experience Required: Preferred (Freshers with relevant exposure may also apply)
- Employment Type: Full-Time, Permanent
- Application Mode: Online Application
- Job Category: Clinical Operations, Site Support, Clinical Trial Logistics
- Benefits: Health Insurance, Retirement Planning, Global Assistance Program, Leave Benefits
- Job Status: Actively Hiring
About ICON plc – A Global Leader in Clinical Research
ICON plc is a world-leading healthcare intelligence and clinical research organization that partners with pharmaceutical, biotechnology, and medical device companies to bring innovative treatments to patients faster. With operations across more than 40 countries, ICON delivers solutions across the entire drug development lifecycle — from early-phase research to post-marketing studies.
ICON is known globally for:
- High-quality clinical trial execution
- Ethical research practices
- Advanced data intelligence
- Strong regulatory compliance
- A people-first workplace culture
The company continuously invests in employee growth, diversity, innovation, and global career opportunities. At ICON, employees work on critical drug development programs that improve and save millions of lives worldwide.
About the Site Services Specialist I Role
The role of Site Services Specialist I is a vital operational position within ICON’s clinical research operations ecosystem. This role directly supports clinical trial sites, ensuring that all logistical, material, and operational needs are met smoothly so that clinical studies proceed without disruption.
As a Site Services Specialist I, you will work closely with:
- Clinical research sites
- Study coordinators
- Trial managers
- Supply chain teams
- Regulatory and compliance teams
You will act as a central communication and operations link between ICON and the trial sites, ensuring that sites are equipped, supported, and compliant at all stages of the study.
Key Responsibilities of Site Services Specialist I
1. Clinical Trial Site Logistics Support
You will be responsible for providing continuous logistical and operational support to clinical trial sites. This includes:
- Coordinating timely delivery of study materials
- Managing investigational product supplies
- Ensuring site readiness for trial execution
- Monitoring usage and replenishment of materials
Your work ensures that trials remain uninterrupted due to supply or logistics issues.
2. Site Issue Resolution & Troubleshooting
One of your key responsibilities will be identifying and addressing site-related operational challenges, including:
- Delays in study material delivery
- Protocol implementation challenges
- Documentation concerns
- Study workflow disruptions
You will work cross-functionally to quickly resolve issues and restore smooth clinical site operations.
3. Cross-Functional Collaboration
You will be required to collaborate closely with:
- Clinical Operations
- Regulatory Affairs
- Trial Management
- Supply Chain
- Site Management Teams
Strong coordination ensures effective communication between trial sites and ICON internal departments.
4. Site Performance Tracking and Reporting
You will track site performance metrics, including:
- Timelines
- Study compliance
- Material utilization
- Communication efficiency
You will generate reports that support:
- Study progress monitoring
- Operational decision-making
- Risk identification and mitigation
5. Compliance with GCP and Regulatory Standards
This role requires strict adherence to:
- Good Clinical Practice (GCP)
- Local regulatory guidelines
- Sponsor and internal SOPs
You will help ensure that all site activities meet regulatory expectations and audit readiness standards.
6. Documentation and Process Control
You will assist with:
- Maintaining site documentation
- Ensuring data accuracy
- Supporting inspection readiness
- Maintaining audit trails
This ensures high-quality data integrity across trial operations.
Educational Qualification & Experience Required
Educational Qualification:
Candidates must hold a Bachelor’s degree in one of the following disciplines:
- Life Sciences
- Clinical Research
- Pharmacy
- Healthcare Administration
- Biotechnology
- Biological Sciences
- Allied Healthcare Fields
Experience:
- Prior experience in site management, clinical operations, or clinical research support is preferred
- Freshers with relevant internships, training, or academic exposure in clinical research may also be considered
- Experience in handling clinical documentation, logistics, or regulatory workflows will be an added advantage
Skills Required for This Role
To succeed as a Site Services Specialist I at ICON, candidates should possess:
- Strong problem-solving abilities
- Excellent organizational and multitasking skills
- Clear written and verbal communication skills
- Knowledge of clinical trial processes and workflows
- Understanding of GCP and regulatory frameworks
- Ability to work efficiently in a cross-functional team environment
- High attention to detail and documentation accuracy
Work Location and Mode
- Location: Bangalore (Bengaluru), India
- Work Model: Hybrid – Office Based
Candidates should be comfortable traveling to the office as per project and team requirements.
What ICON Offers to Its Employees
ICON believes that its people are the foundation of its success. The company offers not only competitive compensation but also a wide array of benefits focused on health, well-being, and long-term career security.
Key Employee Benefits Include:
- Competitive salary structure
- Multiple annual leave entitlements
- Comprehensive health insurance coverage for employees and families
- Strong retirement planning programs
- Global Employee Assistance Program (LifeWorks) with 24/7 access to wellness professionals
- Life insurance coverage
- Country-specific optional benefits such as:
- Childcare support
- Health assessments
- Gym membership discounts
- Travel concessions
- Wellness initiatives
These benefits are designed to ensure work-life balance, physical health, mental well-being, and financial stability.
Diversity, Inclusion, and Equal Opportunity at ICON
ICON is deeply committed to creating an inclusive and equitable workplace. The organization does not tolerate discrimination or harassment of any kind.
All qualified applicants receive equal consideration regardless of:
- Race
- Color
- Religion
- Gender
- Sexual orientation
- Gender identity
- National origin
- Disability
- Veteran status
ICON also provides reasonable accommodations for candidates with medical conditions or disabilities during both the application and employment process.
Who Should Apply for This Job
You should strongly consider applying if:
- You are a graduate in life sciences, pharmacy, or healthcare
- You want to build a career in clinical research operations
- You are interested in site management, logistics coordination, and clinical documentation
- You prefer a structured, compliance-driven, global work environment
- You want to work with an internationally respected clinical research organization
This role is particularly suitable for:
- Fresh graduates entering clinical research
- Clinical Trial Assistants
- Site Coordinators
- Clinical Operations Executives
- Pharmacy graduates transitioning into research operations
Career Growth at ICON
Joining ICON as a Site Services Specialist I opens doors to long-term global careers such as:
- Clinical Trial Assistant (CTA)
- Site Activation Specialist
- Clinical Operations Specialist
- Study Coordinator
- Project Associate
- Trial Manager (with experience)
ICON strongly promotes internal mobility, global exposure, skill development, and leadership growth.
Why This Is a Great Opportunity
- Work with a world-renowned global CRO
- Gain hands-on experience with international clinical trials
- Strong training and professional growth exposure
- Excellent compensation and benefit structure
- High job stability in the clinical research industry
- Opportunity to work in multi-country global clinical projects
✅ How to Apply for ICON Site Services Specialist I Job
Interested candidates can apply directly through ICON’s official career portal using the job reference number.
Job Details for Application:
- Job Title: Site Services Specialist I
- Job ID: JR137835
- Location: Bangalore, India
- Work Mode: Hybrid, Office-Based
Candidates will also have the option to reach out to the hiring manager Puja Jaiswal via the official ICON platform for job-related inquiries.
Important Guidelines for Applicants:
- Prepare an updated resume highlighting clinical research exposure, if any
- Highlight experience in site support, logistics, or clinical documentation
- Mention any GCP or clinical research certifications if available
- Ensure that your profile includes accurate contact details and location preference
Even if you feel you do not meet every requirement, ICON encourages candidates to apply with confidence, as the organization values potential, learning ability, and commitment to excellence.
Final Conclusion
The Site Services Specialist I position at ICON in Bangalore is an outstanding opportunity for professionals looking to establish or accelerate their careers in the clinical research and clinical operations sector. With global exposure, strong benefits, hybrid working model, and structured career growth, this role offers both professional and personal stability.
If you are passionate about clinical research operations, site support, compliance, and healthcare innovation, this is the right opportunity to step into a world-class research organization.
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Note: This job information is sourced from publicly available official sources. We share it for reference purposes only and do not claim ownership of the job posting.
