ICON plc hiring Ops Support Analyst I, IRT in Chennai & Trivandrum for freshers, 0–2 years, ₹4–6 LPA.
Position: Ops Support Analyst I, IRT
Company: ICON plc
Qualification: B.Pharm / M.Pharm / B.Sc / M.Sc / B.Tech / M.Tech in Biotechnology, Biochemistry, Microbiology, Molecular Biology, Genetics, Zoology, Botany, Biomedical Sciences, Clinical Research, Computer Science, or IT
Location: Chennai & Trivandrum, India
Experience: 0–2 Years
Salary: ₹4 – ₹6 LPA
Employment Type: Full-Time
Industry: Clinical Research Organization (CRO)
Job Type: Online Application
Verification: ✅ Verified Job
About ICON plc
ICON plc is a global leader in healthcare intelligence and clinical research. Headquartered in Dublin, Ireland, ICON partners with pharmaceutical, biotechnology, and medical device companies worldwide to transform clinical trials through advanced technology and data-driven insights. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
With a presence in more than 100 countries, ICON’s mission is to accelerate the development of life-changing drugs and therapies that improve patient outcomes. The company’s expertise in Clinical Operations, Data Management, Regulatory Affairs, and Digital Technology makes it one of the world’s most trusted CROs (Contract Research Organizations). Freshers ICON plc Hiring for Ops Support Analyst I / IRT
Now, ICON is hiring Ops Support Analyst I, IRT professionals for its Chennai and Trivandrum offices in India. This is an excellent opportunity for fresh graduates or early-career professionals in life sciences or information technology who want to build a rewarding career in clinical trial systems and digital operations. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
💼 Job Overview
The Ops Support Analyst I, IRT role is designed for professionals who want to work at the intersection of clinical research and technology. You will be responsible for managing and supporting Interactive Response Technology (IRT) systems that play a critical role in clinical trial execution worldwide. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
These systems are used for randomization, drug supply management, patient tracking, and clinical trial logistics — all of which are vital for global regulatory compliance and trial efficiency.
This role offers hands-on exposure to clinical systems, technical troubleshooting, and collaboration with global teams — providing an excellent foundation for a career in clinical data systems, IT operations, or trial technology management. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
🧠 Key Responsibilities
As an Ops Support Analyst I, IRT, your responsibilities will include a mix of technical support, data accuracy, and compliance tasks related to ongoing clinical trials. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
Your day-to-day duties will include:
- Providing first-line support for IRT systems used in ongoing global clinical trials.
- Troubleshooting and resolving technical issues promptly to ensure uninterrupted system performance.
- Collaborating closely with clinical, regulatory, and IT teams to maintain data integrity and compliance.
- Monitoring system performance, running diagnostic checks, and reporting anomalies.
- Maintaining detailed system documentation, training materials, and user guides.
- Supporting system validation and upgrade activities under the guidance of senior analysts and managers.
- Ensuring compliance with GxP, 21 CFR Part 11, and global regulatory standards.
- Providing support for study setups, randomization schedules, and drug supply chain configurations in IRT.
- Coordinating with vendors and external technology partners for issue escalation and resolution.
- Participating in quality assurance (QA) and testing processes for IRT system updates.
- Maintaining accurate logs, service records, and performance metrics in ICON’s support databases.
🎓 Required Qualifications
Educational Requirements:
Candidates must hold a degree in one of the following disciplines: Freshers ICON plc Hiring for Ops Support Analyst I / IRT
- Pharmacy: B.Pharm / M.Pharm
- Life Sciences: B.Sc / M.Sc in Biotechnology, Biochemistry, Microbiology, Molecular Biology, Genetics, Zoology, Botany, Biomedical Sciences, or Clinical Research
- Technology: B.Tech / M.Tech in Computer Science, Information Technology, or related fields
Experience:
- 0–2 years of experience in a healthcare, IT, or clinical research support environment.
- Fresh graduates with strong technical and analytical skills are encouraged to apply.
Technical & Professional Skills:
- Basic understanding of Interactive Response Technology (IRT) or clinical trial management systems (CTMS).
- Familiarity with clinical research processes, GCP guidelines, and data integrity principles.
- Good understanding of database operations, ticketing systems, and software validation concepts.
- Strong problem-solving, communication, and coordination skills.
- Ability to handle multiple projects and meet deadlines.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and basic knowledge of SQL or data tools is a plus.
- Detail-oriented mindset with a focus on accuracy and documentation.
🌍 Locations
This role is available in two ICON offices across India:
- 📍 Chennai, Tamil Nadu
- 📍 Trivandrum, Kerala
Both locations serve as major ICON clinical operations and technology hubs, offering a collaborative work culture, advanced digital infrastructure, and opportunities for global exposure. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
💡 Why Join ICON plc?
At ICON, you’ll be part of a mission-driven organization that values innovation, teamwork, and scientific integrity. Joining as an Ops Support Analyst I, IRT gives you access to cutting-edge technology and a chance to contribute to global clinical research excellence. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
Here’s what makes ICON a great place to work:
1. Global Impact
ICON partners with 18 of the top 20 global biopharma companies. Your work directly contributes to faster, safer, and more effective clinical trials that bring life-saving medicines to patients worldwide.
2. Professional Growth
You’ll have structured opportunities to move up within ICON’s Clinical Systems and Operations teams. Many employees in this role advance to positions like:
- IRT System Analyst
- Clinical Systems Lead
- Project Manager (Clinical Tech)
- Data Management Associate
3. World-Class Training
New hires receive extensive training on IRT platforms, GCP compliance, and clinical systems management — making this the perfect entry-level pathway for IT or life science graduates.
4. Inclusive Work Culture
ICON fosters diversity, collaboration, and continuous learning. You’ll work alongside professionals from various scientific and technological backgrounds, contributing to an open and supportive environment.
💰 Salary & Benefits
ICON offers competitive compensation and a comprehensive benefits package designed to support employee well-being and long-term career success. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
Salary Range: ₹4 – ₹6 LPA (based on experience and qualifications)
Employee Benefits Include:
- Attractive annual leave and flexible work policies
- Comprehensive health insurance for employees and dependents
- Retirement and savings plans for financial security
- Global Employee Assistance Programme (EAP) for mental health support
- Life assurance and optional benefits such as:
- Childcare vouchers
- Gym memberships
- Meal subsidies
- Travel allowances
- Opportunities to participate in CSR initiatives and innovation programs
📈 Career Path at ICON
This position is an ideal launchpad for individuals aspiring to grow in clinical operations, systems analysis, or healthcare data management. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
Possible future roles include:
- IRT Specialist / Analyst II
- Clinical Systems Coordinator
- Clinical Data Manager
- Project Support Specialist
- Clinical Operations Associate
ICON encourages internal mobility and provides ongoing support for certifications, including GCP, CDISC, and IRT system training. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
🌟 Work Environment
At ICON, employees enjoy a balanced, hybrid work model (role-dependent) with an emphasis on productivity, inclusion, and continuous improvement. The company’s offices in Chennai and Trivandrum feature modern infrastructure, collaboration zones, and secure digital systems to facilitate seamless operations. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
🧩 About IRT Systems
Interactive Response Technology (IRT) plays a vital role in the success of modern clinical trials. These systems manage:
- Patient Randomization
- Drug Supply and Inventory
- Visit Scheduling
- Patient Unblinding Procedures
As an Ops Support Analyst I, you’ll be part of the team that ensures these systems run smoothly, accurately, and in compliance with GxP and regulatory standards. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
📝 How to Apply
Ready to start your career in clinical trial technology operations?
Interested candidates can apply online through the official ICON careers portal:
👉 Application Link
Make sure your resume highlights your educational qualifications, technical skills, and any experience in IT systems or life science domains.
Shortlisted candidates will be contacted by the ICON recruitment team for technical assessments and interviews. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
📅 Application Deadline
Applications are open until October 31, 2025. Early applications are encouraged as selection will be on a rolling basis.
❓ Frequently Asked Questions (FAQs)
Q1: What is the role of an Ops Support Analyst I, IRT?
The role involves managing and supporting IRT systems that handle clinical trial logistics like randomization, drug supply, and patient data integrity.
Q2: Can freshers apply for this role?
Yes, candidates with 0–2 years of experience — including fresh graduates — are welcome to apply.
Q3: What qualifications are required?
A degree in Life Sciences, Pharmacy, Biotechnology, or Information Technology is required.
Q4: What are the job locations?
The openings are based in Chennai and Trivandrum, India.
Q5: What is the salary range for this position?
The average salary is between ₹4 – ₹6 LPA, depending on your experience and qualifications.
Final Thoughts
The Ops Support Analyst I, IRT position at ICON plc offers an exciting opportunity to begin or advance your career in clinical technology and research operations. With comprehensive training, global exposure, and a strong growth trajectory, this role serves as the perfect foundation for ambitious professionals in life sciences and IT. Freshers ICON plc Hiring for Ops Support Analyst I / IRT
Join ICON and contribute to advancing global healthcare through technology-enabled clinical excellence.
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