Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab in Bangalore for senior PV professionals with global ICSR MICC and SDEA expertise.
Senior pharmacovigilance professionals looking to take the next big step in their leadership career now have a powerful opportunity in Bangalore. Arcolab has officially announced a high-impact leadership vacancy for the position of Delivery Operations Leader – Pharmacovigilance at its Bangalore location. This role is specifically designed for experienced professionals with a strong background in ICSR case processing, MICC operations, SDEA management, and global pharmacovigilance compliance. Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
With more than 12 years of experience required and a proven track record in leading large pharmacovigilance teams, this position offers not only career growth but also a chance to shape large-scale global PV operations in a fast-growing regulatory and CRO environment.
In this detailed SEO-friendly post, you will find complete information about the company, job responsibilities, leadership expectations, eligibility criteria, required skills, professional advantages, and the full application process at the end. Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
Key Highlight Box
Company Name: Arcolab
Job Title: Delivery Operations Leader – Pharmacovigilance
Job Location: Bangalore, Karnataka
Industry: Pharmacovigilance, Life Sciences, CRO Operations
Experience Required: 12+ Years
Leadership Experience: Minimum 5+ Years
Team Size Handling: 50+ to 80+ FTEs
Educational Qualification: B.Pharm, M.Pharm, Pharm.D, M.Sc, B.Sc (Life Sciences)
Core Expertise: ICSR, MICC, SDEA, Global PV Compliance
Employment Type: Full-Time
Application Mode: Email Application
Job Status: Verified Senior Leadership Position
About Arcolab
Arcolab is a globally recognized pharmaceutical and life sciences organization with extensive operations across regulated markets. The company is known for its deep expertise in API manufacturing, pharmaceutical research, regulatory operations, pharmacovigilance services, and CRO delivery support. Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
Over the years, Arcolab has built a strong reputation for:
- Regulatory-focused operations
- High-quality compliance standards
- Advanced safety monitoring systems
- Global client servicing models
- Scalable operational excellence
In pharmacovigilance operations, Arcolab has been expanding its global delivery capabilities to support multinational sponsors, biotech firms, and regulated-market pharmaceutical clients. This expansion has created the need for experienced leaders who can scale operations, ensure regulatory compliance, and drive digital transformation. Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
Overview of the Delivery Operations Leader – Pharmacovigilance Role
The Delivery Operations Leader – Pharmacovigilance is a senior-most operational role responsible for managing global safety operations across multiple PV functions, including: Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
- Individual Case Safety Report (ICSR) processing
- Medical Information Call Center (MICC) operations
- Safety Data Exchange Agreement (SDEA) management
- CRO pharmacovigilance delivery setup
- Global regulatory compliance
- Client servicing and audit readiness
This position demands not only technical excellence in pharmacovigilance but also exceptional leadership ability, operational strategy expertise, and strong stakeholder management skills.
The selected professional will directly influence how Arcolab scales its PV services globally while maintaining the highest levels of quality, compliance, and delivery performance.
Detailed Key Responsibilities
1. ICSR Case Processing Leadership
The Delivery Operations Leader will be accountable for end-to-end management of global ICSR processing operations. Responsibilities include: Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
- Leading large-scale global ICSR processing teams across multiple geographies
- Ensuring accurate, compliant, and timely reporting of adverse events across all global regulatory timelines
- Monitoring and managing SLAs, KPIs, and quality performance metrics
- Driving process optimization, automation adoption, and productivity improvement
- Leading continuous improvement programs to reduce error rates and cycle times
- Coordinating with quality, compliance, and regulatory stakeholders
- Managing workload forecasting, resource planning, and capacity scaling
- Ensuring adherence to global regulatory reporting standards including expedited and periodic reporting
2. MICC (Medical Information Call Center) Management
The MICC function is a critical component of global safety operations. This role includes:
- Overseeing Medical Information Call Center operations for multiple global programs
- Ensuring correct triage, documentation, and escalation of safety-related calls
- Standardizing call-center workflows and ensuring strict SOP adherence
- Monitoring and improving SLAs, call quality metrics, and service performance
- Implementing training programs for MICC associates and supervisors
- Coaching and mentoring MICC leadership to enhance service delivery
- Ensuring data integrity, compliance, and proper safety escalation protocols
3. SDEA Oversight (Safety Data Exchange Agreements)
SDEA management is a regulator-driven function and requires high compliance expertise:
- Managing global Safety Data Exchange Agreements with sponsors and partners
- Ensuring compliance with reporting timelines and contract obligations
- Overseeing partner data reconciliation and safety data exchange workflows
- Monitoring submission compliance and correcting deviations
- Ensuring consistent partner communication for safety data exchange
- Supporting inspections, reconciliation audits, and compliance reviews
4. CRO Operational Setup & Scaling Support
A major responsibility of this role is supporting Arcolab’s expansion into CRO-based pharmacovigilance delivery: Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
- Designing and scaling global PV operations under the CRO delivery model
- Developing robust SOPs, governance frameworks, and delivery workflows
- Building scalable organizational structures for large client portfolios
- Driving digital transformation and operational maturity
- Supporting client onboarding, new project transitions, and resource ramp-ups
- Ensuring full readiness for regulatory audits, partner inspections, and sponsor reviews
- Driving enterprise-level operational transformation initiatives
Educational Qualifications Required
Candidates must possess one of the following qualifications from a recognized institution:
- M.Pharm
- Pharm.D
- B.Pharm
- M.Sc (Life Sciences)
- B.Sc (Life Sciences)
A postgraduate qualification is strongly preferred due to the strategic and regulatory complexity of this leadership position. Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
Experience Requirements
This role is strictly for senior pharmacovigilance leadership professionals:
- Total Experience: 12+ years in pharmacovigilance
- Leadership Experience: Minimum 5+ years in delivery management or leadership roles
- Team Management Exposure: Experience leading large teams of 50+ to 80+ FTEs
- Functional Expertise:
- ICSR case processing
- MICC operations
- SDEA management
- Global PV compliance
Candidates without extensive hands-on leadership and multi-function PV experience will not be considered suitable for this role. Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
Preferred Skills & Technical Capabilities
In addition to formal experience, candidates are expected to have: Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
- Strong exposure to global PV delivery operations
- Hands-on working knowledge of pharmacovigilance databases and call-center systems
- Experience with automation tools, digital PV platforms, and AI-driven PV monitoring
- Ability to manage multinational client relationships
- Experience handling regulatory inspections, sponsor audits, and compliance reviews
- Excellent communication, stakeholder management, and risk management skills
- Strong strategic thinking, decision-making, and organizational leadership capability
Why Join Arcolab for This Leadership Role
This position offers one of the strongest leadership growth platforms in India’s pharmacovigilance industry because of the following advantages: Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
- Opportunity to lead and scale a high-performing PV team of 80+ professionals
- Direct exposure to global regulatory environments
- Strategic involvement in CRO PV expansion and transformation programs
- Access to advanced digital pharmacovigilance platforms
- Strong professional visibility at senior leadership levels
- High-impact role influencing client delivery, compliance, and growth strategy
- Robust platform for long-term career growth in global pharmacovigilance leadership
This is not just an operational role but a strategic leadership assignment.
Who Should Apply for This Role
This job is ideal for professionals who are currently working as:
- Senior PV Delivery Managers
- Associate Directors – Pharmacovigilance
- Global PV Operations Heads
- Safety Operations Leaders
- PV Program Directors
- Senior CRO Pharmacovigilance Managers
Candidates who have played a role in large-scale PV delivery transformation or CRO ramp-up activities will have a strong advantage. Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
Work Location – Bangalore
The position is based in Bangalore, India’s leading life sciences and CRO hub. The city offers:
- Strong pharma and biotech ecosystem
- Large global PV delivery centers
- Access to digital health, AI, and regulatory talent
- High-growth career networks in safety operations
This makes the Bangalore location particularly attractive for long-term global PV leadership careers. Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
Selection Process
The selection process for this leadership role typically involves:
- Resume screening by senior HR and PV leadership
- Technical leadership interview
- Stakeholder and client delivery discussion
- Strategic operations and CRO setup evaluation
- Final leadership and HR interaction
- Compensation and role alignment discussion
Only highly experienced and qualified candidates will be shortlisted.
Important Notes for Applicants
- This is a time-sensitive senior hiring requirement
- Early applications will be given priority review
- Only candidates meeting 12+ years of PV experience should apply
- Strong documentation of leadership achievements in your CV is extremely important
- Global exposure and CRO service delivery experience will significantly strengthen your profile
How to Apply
Interested and eligible candidates must apply via email only by sending their updated CV to the official hiring contact. Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
Application Email Details
Email ID: Dev.kiran@arcolab.com
Location: Bangalore
Recommended Email Subject Line
“Application for Delivery Operations Leader – Pharmacovigilance | Bangalore”
Candidates should ensure that their CV clearly highlights:
- Total years of PV experience
- Leadership exposure and team size managed
- Core expertise in ICSR, MICC, and SDEA
- Regulatory inspection and audit experience
- CRO delivery or client engagement exposure
Due to the strategic importance of this role, only shortlisted candidates will be contacted for further evaluation. Delivery Operations Leader Pharmacovigilance Job Opening at Arcolab
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