ICON plc Hiring Ops Support Analyst I / IRT for Chennai and Trivandrum. Apply online before November 4, 2025.
Overview
ICON plc, a global leader in healthcare intelligence and clinical research, has announced an exciting job opportunity for the role of Ops Support Analyst I, IRT (Interactive Response Technology). This position is open at ICON’s Chennai and Trivandrum offices in India. The company is inviting applications from professionals with 1–5 years of experience in voice-based technical or customer support roles. ICON plc Hiring Ops Support Analyst I / IRT
This is a full-time, office-with-flex position, providing a unique opportunity to contribute to global clinical trial technology operations while gaining hands-on experience with IRT systems that drive medical research worldwide.
If you’re passionate about technology, healthcare, and innovation, this role at ICON plc could be your gateway to a rewarding global career in the life sciences industry. ICON plc Hiring Ops Support Analyst I / IRT
About ICON plc
ICON plc is a world-leading Clinical Research Organization (CRO), recognized globally for its role in supporting pharmaceutical, biotechnology, and medical device companies to bring new treatments to market faster. Headquartered in Dublin, Ireland, ICON operates in over 100 countries with more than 40,000 professionals dedicated to improving patient outcomes. ICON plc Hiring Ops Support Analyst I / IRT
The company’s mission is to shape the future of clinical development by combining data-driven insights, technology, and operational excellence. ICON is known for working on some of the most advanced and life-changing drug development projects across multiple therapeutic areas. ICON plc Hiring Ops Support Analyst I / IRT
In India, ICON plc continues to expand its operations, providing opportunities for professionals in clinical research, data management, pharmacovigilance, regulatory affairs, and technical operations. ICON plc Hiring Ops Support Analyst I / IRT
Job Title:
Ops Support Analyst I, IRT (Interactive Response Technology)
Department:
Clinical Operations / Technology Support
Work Location:
- Chennai, India
- Trivandrum, India
Work Mode:
Office With Flex (Hybrid option available)
Job Type:
Full-Time, Permanent
Application Deadline:
November 4, 2025
About the Role
As an Ops Support Analyst I, IRT, you will be part of the Interactive Response Technology (IRT) team, which provides critical support to clinical trials conducted globally. IRT systems are used to manage key trial operations such as patient randomization, drug supply management, and site communications. ICON plc Hiring Ops Support Analyst I / IRT
This role is voice-based, focusing on first-line support, technical troubleshooting, and customer query resolution. You will collaborate with internal teams and vendors to ensure the IRT systems run smoothly, ensuring that critical clinical trial processes remain uninterrupted. ICON plc Hiring Ops Support Analyst I / IRT
Key Responsibilities
1. First-Line Voice Support
- Handle incoming calls and provide first-line voice-based technical assistance for IRT systems used in clinical trials.
- Identify, troubleshoot, and resolve IRT-related issues promptly.
- Maintain high-quality communication and deliver excellent customer service to global clients and trial teams.
2. Technical Troubleshooting & Data Management
- Monitor system performance and report data discrepancies or irregularities.
- Support system validation, testing, and upgrades to maintain compliance with international regulatory standards (like FDA and EMA).
- Assist in resolving user access, configuration, and operational issues within the IRT system.
- ICON plc Hiring Ops Support Analyst I / IRT
3. Documentation & Reporting
- Maintain accurate system documentation, including user manuals, training guides, and SOPs (Standard Operating Procedures).
- Document troubleshooting steps, resolutions, and feedback for continuous process improvement.
- Prepare incident summaries and contribute to performance and quality reports.
4. Collaboration & Team Support
- Work closely with internal ICON teams, including clinical project managers, IT, and data operations.
- Coordinate with external technology vendors to ensure timely issue resolution.
- Support new IRT implementations, training, and updates.
Required Skills and Qualifications
To be successful in this position, candidates should possess a mix of technical, communication, and organizational skills.
Educational Qualification:
- Bachelor’s Degree in Information Technology, Life Sciences, Computer Science, or a related field.
- Candidates with experience in clinical research technology support will be preferred.
Experience:
- 1–5 years of experience in a voice-based customer support or technical support role.
- Experience working with IRT or EDC (Electronic Data Capture) systems will be an added advantage.
Technical & Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent verbal and written English communication skills.
- Basic understanding of clinical trial processes and GxP compliance.
- Ability to work effectively in a fast-paced, global environment.
- Proficiency with standard office and system monitoring tools.
Why Join ICON plc?
At ICON plc, people are the company’s most valuable asset. The organization fosters a culture that values diversity, learning, and professional growth. ICON plc Hiring Ops Support Analyst I / IRT
Benefits of Working at ICON:
- Competitive Salary Packages aligned with global standards.
- Comprehensive Health Insurance for you and your family.
- Annual Leave Entitlements ensuring work-life balance.
- Retirement Planning Options for long-term financial stability.
- Life Assurance Coverage for added security.
- Global Employee Assistance Programme (TELUS Health) – providing 24/7 access to professional counseling and wellness support.
- Flexible Benefits such as gym memberships, subsidized travel, and childcare vouchers.
In addition to tangible benefits, ICON provides access to world-class learning platforms and career advancement opportunities across global teams.
Inclusion and Belonging at ICON
Diversity and inclusion are central to ICON’s values. The company ensures an inclusive workplace where everyone, regardless of gender, ethnicity, or disability, feels valued and supported.
ICON is also committed to providing reasonable accommodation to applicants with medical conditions or disabilities during the hiring process.
For assistance, candidates can contact ICON’s accommodation team via their official recruitment website. ICON plc Hiring Ops Support Analyst I / IRT
Equal Employment Opportunity
ICON provides equal employment opportunities to all qualified applicants. The organization does not discriminate on the basis of race, color, religion, gender, age, sexual orientation, disability, or veteran status.
Every application is evaluated purely based on merit, professional competence, and job suitability. ICON plc Hiring Ops Support Analyst I / IRT
Important Dates
- Job Posting Date: October 31, 2025
- Last Date to Apply: November 4, 2025
- Job ID: JR133953
- Job Type: Full-time, Permanent
How to Apply
If you’re interested in applying for the Ops Support Analyst I, IRT position at ICON plc, follow the step-by-step guide below: ICON plc Hiring Ops Support Analyst I / IRT
Step 1: Visit the Official ICON Careers Portal
Go to the ICON careers website and search for the job title “Ops Support Analyst I, IRT – Chennai or Trivandrum” (Job ID: JR133953).
Step 2: Review Job Details
Read through the job description carefully, ensuring you meet the qualifications and understand the responsibilities.
Step 3: Click on “Apply”
Click the “Apply” button on the job page to begin your application.
Step 4: Submit Required Documents
Upload your updated resume, educational certificates, and any relevant experience documents.
Step 5: Complete the Application Before Deadline
Ensure you submit your application before November 4, 2025, as the portal will close afterward.
Step 6: Wait for Response
Shortlisted candidates will be contacted via email or phone by ICON’s recruitment team for the next stage of the hiring process.
Frequently Asked Questions (FAQs)
Q1. Is this a permanent or contract position?
This is a full-time permanent position at ICON plc with flexible working options.
Q2. What is the experience required?
Applicants should have 1 to 5 years of experience in voice-based or technical support roles.
Q3. Do candidates need clinical research experience?
Not mandatory. However, a basic understanding of clinical trials or IRT systems will be an added advantage.
Q4. What are IRT systems?
Interactive Response Technology (IRT) systems are software platforms used in clinical trials for patient randomization, drug supply management, and site data handling.
About ICON India
ICON India plays a major role in supporting the company’s global operations. With offices in Chennai, Trivandrum, and Bangalore, the Indian operations are integral to ICON’s delivery of clinical trial services, data analytics, and pharma technology support.
Working at ICON India means being part of a global team that values innovation, integrity, and collaboration, while offering continuous opportunities for professional growth. ICON plc Hiring Ops Support Analyst I / IRT
Final Words
The Ops Support Analyst I, IRT position at ICON plc is an ideal opportunity for professionals looking to combine their technical expertise with healthcare innovation. You’ll gain exposure to global clinical research technology, contribute to meaningful projects, and develop your career in one of the most respected organizations in the industry. ICON plc Hiring Ops Support Analyst I / IRT
If you’re ready to take the next step in your career journey, apply before November 4, 2025, and become part of ICON’s mission to advance clinical development and improve global health.
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Note: This job information is sourced from publicly available official sources. We share it for reference purposes only and do not claim ownership of the job posting.
